Returns Policy

Eligibility for Returns

Q: Who is eligible to make returns under your policy?
A: UK Customers: All customers within the United Kingdom are eligible for returns under our policy. Worldwide Customers: Customers outside the UK are also eligible for returns, provided they adhere to the conditions outlined below.

Conditions for Returns

Q: What conditions must returned items meet?
A: Returned items must be in their original condition, unworn, unwashed, and with all tags attached. Failure to meet these conditions may result in the rejection of the return.

Q: Is there a time limit for making returns?
A: Yes, returns must be initiated within 30 days of the delivery date. Returns requested beyond this period may not be accepted.

Return Process

Q: How do I initiate a return?
A: To begin the return process, please contact our dedicated returns team at returns.team@spasmproducts.com. Kindly provide your order number, details of the item(s) you wish to return, and the reason for the return. Our team will assist you promptly.

Q: Who is responsible for return shipping costs?
A: Customers are responsible for all return shipping costs, including any associated taxes, duties, or customs fees for international returns.

Refund Process

Q: How long does it take to receive a refund?
A: Refunds will be processed within 7 business days of receiving the returned item. Please be aware that the time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.

Q: In what form will refunds be issued?
A: Refunds will be issued in the original form of payment. Should the original payment method be unavailable, store credit may be provided as an alternative.

Contact Us

Q: How can I get further assistance with the returns process?
A: If you have any questions or require further clarification regarding our returns policy, please do not hesitate to reach out to our customer service team at returns.team@spasmproducts.com. We are committed to

providing you with exceptional support throughout the returns process.

Customization Services FAQ

General Questions

Q: What customization services does Spasm Products offer?
A: Spasm Products offers unparalleled customization services for logo-branded products to help businesses elevate their brand presence.

Q: What are the benefits of customizing products with my logo?
A: Customizing products with your logo helps enhance brand identity, create a lasting impression on customers, and differentiate your business from competitors.

Customization Plans

Q: What customization plans does Spasm Products offer?
A: Spasm Products offers flexible customization plans tailored to suit varying business requirements. Our tiered plans include Tier 1 and Tier 2 options.

Q: What are the differences between Tier 1 and Tier 2 customization plans?
A: Tier 1 requires a minimum order of 500 units and prominently displays your logo on the product itself. Tier 2, with a minimum order of 1000 units, offers comprehensive branding with your logo featured on the product, packaging, and instructions.

Customization Process

Q: How is the logo placement determined?
A: Our skilled team ensures that your logo is elegantly showcased on the product, meticulously positioned for maximum visibility and impact. In Tier 2, we extend branding to packaging and instructions.

Q: What is the process for submitting my logo for customization?
A: Before customization, please email your logo source file to customization.team@spasmproducts.co.uk. Include any specific guidelines or preferences regarding logo placement, color schemes, or sizing. 
Also, attach at checkout.

Timeframe and Delivery

Q: How long does the customization process take?
A: Depending on the order size, customization typically takes between 20 to 35 days. We prioritize precision and attention to detail to deliver impeccable results.

Q: What are the delivery options available for customized products?
A: We offer various delivery options tailored to your needs, with approximate delivery timeframes of 14 to 21 days. Options include standard delivery, supplying your own freight forwarder, or utilizing our supplier-chosen shipping method.

Additional Information

Q: What if there are delays in the delivery of my customized products?
A: While we strive to deliver within estimated timeframes, unforeseen circumstances such as customs clearance delays or inclement weather may affect delivery. Rest assured, we'll do everything possible to minimize disruptions.

Q: How can I get started with customizing products for my business?
A: To begin elevating your brand identity with personalized branding from Spasm Products, email your logo to customization.team@spasmproducts.co.uk or contact us via our contact form today. 
Also, you can attach your logo at checkout.

Bulk Buy Discounts

Eligibility and Benefits

Q: Who is eligible for Spasm Products' Bulk Buy Discount program?
A: Spasm Products' Bulk Buy Discount program is available to all customers interested in purchasing wholesale quantities of our products.

Q: What are the benefits of the Bulk Buy Discount program?
A: Customers can enjoy substantial savings of up to and over 50% on select products, along with FREE DELIVERY on single item orders. This program ensures a cost-effective and convenient wholesale shopping experience.

Product Range and Quality

Q: What types of products are available for bulk purchase?
A: Spasm Products offers a diverse selection of high-quality items across various categories, including electronics, Bluetooth speakers, wireless earbuds, gaming monitors, and more.

Q: How does Spasm Products ensure product quality for bulk purchases?
A: We maintain long-term partnerships with trusted suppliers, ensuring that every product meets our high standards of quality and reliability.

Ordering Process

Q: What are the minimum order requirements for the Bulk Buy Discount program?
A: A minimum order of 30 units of the same item is required to qualify for our bulk buy discounts.

Q: Can I customize my bulk order?
A: Yes, some of our products are made to order, allowing for customization to suit your specific needs.

Delivery and Shipping

Q: What delivery options are available for bulk orders?
A: We offer flexible delivery options, including standard delivery, supply your own freight forwarder, and supplier-chosen shipping methods.

Q: How long does delivery take for bulk orders?
A: Delivery typically takes between 14 to 21 days, depending on the chosen shipping method and destination.

Payment and Satisfaction Guarantee

Q: What payment options are accepted for bulk purchases?
A: We accept payments via PayPal, providing a secure and hassle-free transaction experience. Additionally, we offer a Pay Over 3 Months option with 0% interest for added flexibility.

Q: Is satisfaction guaranteed with bulk purchases?
A: Yes, your satisfaction is our top priority. We strive to provide exceptional service and ensure that your wholesale purchases meet your expectations.

Contact and Support

Q: How can I get further assistance with bulk purchases?
A: If you have any questions or need support with bulk orders, please contact our customer service team for assistance.